
Danny Herco
Your app keeps crashing. Initially, I couldn't complete my flight's payment as there was an error on the checkout, every single time, with every one of my cards (credit and debit). I had to purchase my tickets over the phone and when finally I added my flights on the app, I realised that I couldn't make any additional changes (e.g.: buying a better seat, upgrade, etc.). I can't check in on the app either.
4 people found this review helpful

Danen Turpin
The plane ride was comfy and everyone in the plane was nice. But the website, app, and customer service need a LOT of work. We weren't able to add additional bags for the cheaper price prior to the flight, gave error message everytime. Couldn't check in for the same reason from this app or the website so we had to at the airport. When we paid the addional money, the girl didn't give us our change when we were scrambling with documents. Had to ask for it back.
65 people found this review helpful

Alexander Guzman
Does not work on Galaxy S21. I had it on my old Galaxy S8 and it worked fine. Installed and tried to get it to work on a new Galaxy S21 and it simply won't get past the Privacy page. It keeps reloading for me to check the two boxes and accept the terms, which I have done multiple times but still nothing. Yes, I already tried uninstalling and reinstalling it. Also clearing the memory and restarting the phone. It just won't work.
46 people found this review helpful
Buenas tardes Sr. Guzmán. Con el fin de poder brindarle la ayuda que requiere, le solicitamos compartirnos el error al correo servicios.digitales@avianca.com, que le está generando la aplicación y qué proceso está intentando realizar.