
Amanda Altrichter
Whoever came up with the genius idea of never releasing or testing a beta and shoving all customers into a buggy, poorly supported app while also removing the website as a backup should be immediately fired. There are not enough terrible things I can say about this app without summarizing the effect it has had on confusing, frustrating and in some cases stressing out their customers. I cannot figure out what we are paying for or who thought this app was an "upgrade" in support. Clear downgrade.
6 people found this review helpful

Ryan Taylor
The new app, which has essentially replaced the CC website as a web app, is frustrating to say the least. Not sure the reason the updated, but from a user experience perspective, it is poorly implemented. Updating profile information is very slow...there appears to be a poorly configured back-end, and simple search tools such as filters are not consistent or explained (in some cases selecting a "filter" expands the candidate pool, and with other fields it restricts the candidate pool.
3 people found this review helpful

Patrick Dunning
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This is a review of not only the app but the service as a whole. The app broke my profile causing me to have to rebuild it several times. It would not allow me to match because it broke my profile in a way that was invisible to me. The au pair I matched with, didn't receive the match request until I contacted support. They have changed their payment structure dramatically, you now have to pay 40% of the cost up front. They are generally willing, but unable to help.
2 people found this review helpful