
Scott R
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Constantly locking up and won't open. Regret going with this device. 17 JAN 25 Update. I am still very dissatisfied with these aids. They are supposed to automatically connect to my android, but rarely do, and before you respond to reinstall the app, I have, several times. That alone is a concern. With today's technology, what app designer are you saving money with that requires us to reinstall the app to install updates? I'm going to speak to the VA about another option.
130 people found this review helpful
Sivantos Pte. Ltd.
March 31, 2025
Hello, we'd be happy to discuss the Bluetooth connection with you. We can help determine if there are certain limiting factors at play and also help with starting a new pairing and connection. Please send us an email from the app: tap the 3 lines in the top left > Help > Contact Us, and we'll be in touch shortly.

Joe Linskey
If you have an android phone it will lose the connection and have to delete the app and start over again. But if you have an apple phone no problems. This is so frustrating because I use the app for the directional microphone. I have deleted and downloaded this app several times. You pay so much for these hearing aids but the software can't work.
1 person found this review helpful

Rick Wiley
A lot of times the app just doesn't respond like things are grayed out like volume. I can switch two different settings but every setting doesn't allow me to move the volume up and down this happens a lot lately. I don't know if you need to do an update or what but I'm going to installing and reinstalling to see if it fixes the problem. Also the fact that the app doesn't have a track your hearing aid feature for Android but does for iPhone is kind of ridiculous too.
8 people found this review helpful
Sivantos Pte. Ltd.
April 1, 2025
Hello, we'd be happy to discuss the Bluetooth connection with you. We can help determine if there are certain limiting factors at play and also help with starting a new pairing and connection. Please send us an email from the app: tap the 3 lines in the top left > Help > Contact Us. For reference, there is no location feature for iPhone or Android.