
Cherin Moody
Love it for tracking packages, its nice having them all in one place. However, I wish you'd bring dark mode back and the ability to do swipe to archive orders that have been delivered. I hate having to go into each order and archive them, then go back to do another. Removing those two features feels like a huge step backward. I also don't understand why Amazon won't stay connected, I don't even see the point of connecting it will log you out before the item even arrives to you.
125 people found this review helpful
Shopify Inc.
10 April 2025
Hi Cherin, thanks for providing feedback about the Shop app! We absolutely understand how important dark mode is to you and we appreciate your feedback. We are always looking for ways to improve the Shop app, we will ensure your feedback is brought to our product team for their consideration!

Ladell Jessup
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This app keeps getting worse and worse. I moved away from using a spreadsheet back in 2022 because It was AMAZING to use. Every subsequent update got worse, drastic UI changes, package updates moved to a sub page, package updates HOURS late, removal of dark mode, can't swipe left to archive packages anymore, bottom bar is a tiny floating window that causes miss-presses. It's basically the Shopify app. If there was an award for worst updates over a 3 year period this would get 1st place.
374 people found this review helpful
Shopify Inc.
16 November 2022
Hey Ladell, thanks for taking the time to review Shop! We're sorry to hear you didn't have a great experience with our app. We would love to understand the issues you experienced - if you're open to it, please reach out to us by email at help@shop.app. We'd be happy to help further!

Rob Bruggeman
Terrible app when merchant is unreliable. My order showed as pending for three weeks so I contacted the merchant and asked them to cancel. Instead, they then finally processed the order. When I tried to enter a problem with the order on Shop it wouldn't accept the complaint because the order wasn't 30 days old. This platform just assumes everything will be good with orders and customer service is lacking and terrible when there is a problem. I won't use it again for these reasons.
191 people found this review helpful
Shopify Inc.
13 April 2025
Hi Rob, We're sorry to hear about your frustrating experience. While Shopify provides the platform, each merchant independently manages orders and customer service. If the issue remains unresolved with the merchant, we recommend contacting your bank for further assistance.