
P Shukin
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The app connects to Google connect, and even though the active minutes synch on the device and apps link, they are not updated into the Active minutes reflected on the daily dashboard and therefore points are not awarded for that activity and not updated in the trophy case section. Every time there is a new release, some synch issues fail. I have contacted customer with detailed feedback and steps taken to troubleshoot, but I've gotten standard canned responses, which means they pay no attention
4 people found this review helpful
Personify Health, Inc.
April 11, 2025
Hello! We would appreciate if you could reach out to our Support team, since they can provide the best assistance further. You can contact us via email (support@personifyhealth.com), Live Chat (2AM-9PM EST, Monday - Friday) or Phone (8AM-9 PM EST, Monday - Friday). Thank you very much!

Matt Jacob
Keeps unlinking to Google Fit so that steps and workouts aren't counted. Has login problems - like it always authenticates via my work email (which I don't have access to on my phone), the security code takes forever to get emailed, and then it makes you do this almost every time you sign in. Setting up biometric authentication does nothing. No phone number/texting option for authorization. Very behind Rewards are achievable, but often the app stops you from achieving them regularly.
50 people found this review helpful
Personify Health, Inc.
August 29, 2024
Hello and thank you for your review!
Our Support team can provide the best assistance on your inquiry further. Feel free to contact us via email (support@virginpulse.com), Live Chat (2AM-9PM EST, Monday - Friday) or Phone (8AM-9 PM EST, Monday - Friday). Thank you very much!

Brianna Armstrong
This app is mediocre. It does not log accurately as compared to my Fitbit especially when it comes to active minutes and steps. The health quiz also refuses to log more than one attempt so I cannot get the points to get it off my main screen. I see that personify keeps responding to comments asking to reach out to support but their support is not helpful. It seems to be a technical error that has not been resolved. I've spent way too much time in this app trying to get things to work properly.
Personify Health, Inc.
April 22, 2025
We would like to address your inquiry further. The best assistance on this matter can be provided by our Support team that you can contact via email (support@personifyhealth.com), Live Chat (2AM-9PM EST, Monday - Friday) or Phone (8AM-9 PM EST, Monday - Friday).