
A Google user
- Flag inappropriate
- Show review history
Update: after several days, I was contacted and the bug was fixed. My child loves the app. It's educational, challenging, and fun. So I decided to purchase a year subscription. Well, I've been charged, but their app will not process the code I bought off of their website. I emailed them multiple times, different days for a week. I still can't get in and I paid for it! Very poor customer and IT service. I recommend the free trail and nothing else.
391 people found this review helpful
Hi, Michelle! I'm so sorry that you encountered that bug. I do believe we got everything squared away for you, but if you need further assistance, please let us know. Thanks!

Kenneth Barbalace
- Flag inappropriate
- Show review history
Free trial has a trap that you have to remember to cancel before the end of the trial or you automatically get charged $79. I'm sorry but that is a shady way of doing a free trial especially when it costs so much for an app. Vendor reply misses the point of the complaint. It isn't the cost that is at issue. What is at issue is the way the free trial is implemented. You have to remember to cancel before the end of free trial if you don't like/use the app. This is good for their revenue but bad for consumers. Free trials should simply stop the app from working at the end of the trial until the individual elects to pay the subscription fee. The one star review remains for this reason. The way the free trial is implemented is bad for consumers and is shady. I was also irked that the way the free trial actually works didn't reveal itself until the app appears to be ready for the child to use and it is handed over to the child. At that point the child enters a numeric code presented to them and suddenly a google pay screen appears. This means the child is excited to try the app and the parent is left with a choice of disappointing the child or handing over Google Pay approval in hopes of being able to cancel the subscription if the app isn't to their kid's liking. That seems intentionally manipulative. If the app is so good do a clean free trial with no tricks. At the end of the seven days present a choice for the parent to pay the subscription.
866 people found this review helpful
codeSpark
October 15, 2020
Hi! Home subs make it possible to keep the app free for schools & libraries while still creating new content for kid coders on a regular basis. When you started your free trial, you chose the annual subscription at a special discount. We're happy to help you with a refund if you're not happy with the app. Please contact us at Support@codeSpark.com.

c
- Flag inappropriate
- Show review history
I love the app! I did run into a few bugs. When writing text and using a caution emoji in that text, it would glitch and exit, when in playmode, when walking by the object I used that emoji on. Also some of the puzzle levels on the first 4 sections won't unlock. It just has a star with 22 inside it. How do I unlock those levels? And under the Pet Pals the new items I'm suppose to use throughout the days aren't showing up. Just the first 3. Other than a few bugs, I've really enjoyed this app.
183 people found this review helpful