
Reed Ennis
- Flag inappropriate
- Show review history
This app is a turkey. At some point it loses connection and refuses to reconnect. I'll be avoiding Phillips hearing aids when I replace this set. EDIT: The latest update is a significant improvement. It has solved the connection problem and added streaming for Android. Email support is 2 day responsive. Still working with support on a use monitoring feature that doesn't seem to be on my menu as described. Overall: satisfied.
4 people found this review helpful
SBO Hearing A/S
6 January 2025
Dear Reed, do not hesitate to reach out for support at philipshearingsolutions@demant.com mentioning this review. The support team will be glad to help you. Kind Regards, Marc - Philips Consumer Care

A Person
App is helpful controlling the volume and knowing when the batteries are dead for my mother. She has Alzheimer's dementia. Although I'm not so sure the battery level indicator is very accurate. I can replace both batteries and they rarely read 100%. Sometimes they start at 60 to 70 to 90%. Either that or the battery quality isn't great. Not sure!
4 people found this review helpful
SBO Hearing A/S
4 March 2025
Dear user, thanks for your feedback! We're glad the app helps with volume control and battery monitoring for your mother. We appreciate your input and will share it with our team to improve accuracy. Let us know if you need any help! Kind Regards, Marc - Philips Consumer Care

Randy P
I'm running this app on my Nokia G300. The big issue is Bluetooth connectivity. Not sure if it's the phone/Hearlink at fault or just Bluetooth in general. The app will work fine, and then if I walk away from the phone, the connection will be lost. That is to be expected. I realize Bluetooth range is not infinite. The problem is when I get back to my phone, I always must manually turn off Bluetooth and then turn it on again for HearLink to connect.
1 person found this review helpful
SBO Hearing A/S
4 February 2025
Dear Randy, do not hesitate to reach out for support at philipshearingsolutions@demant.com mentioning this review. The support team will be glad to help you. Kind Regards, Marc - Philips Consumer Care