Support by Sony

3.6
10.5K reviews
1M+
Downloads
Content rating
Everyone
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About this app

- Find support information for your Sony products with Support by Sony
Support by Sony helps you quickly find support information.

- Instant notification about your bookmarked products
Receive important news, software / firmware updates and helpful guides about your products directly to your smartphone.

- Touch your smartphone to your Sony product that supports NFC* and display support information in a flash.
*See NFC compatible Sony products on our official site.
Updated on
19 Sept 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Financial info, App activity and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.6
9.93K reviews
Paul Robinson
1 August 2024
The app is ok. It picks up 5 of my 6 Sony devices, BUT: 1: I don't understand *WHY* it won't let me add my PS5 at all (it says that's working as designed); and 2: it says it imported my devices from my Sony account but it doesn't show them. Some nonsense about this only applies to Europe (I'm in Australia) though it goes through the motions. This geo-block is incomprehensible; 3: it doesn't help me find the applicable PC music apps to support my two PMP players. The app is not great but is okay.
3 people found this review helpful
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Dale Schwesinger
29 October 2024
The music app it wonderful but I have one problem with it. When I'm using my library it plays the last part of the track I'm listening to and the beginning of the next track together or over the top of each other. Please help me stop this function.
7 people found this review helpful
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A Google user
27 May 2019
Useless. It's difficult to enter the device identity because the requirements are too precise. After a few tries and getting 2 of 3 entered, there's no indication of how to get help. And I keep getting page not found errors - on Sony's own app. My next step is to remove it. I get results from the web site.
47 people found this review helpful
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What's new

Performance improvements and bug fixes.