
Macie Kluting
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This app just gets worse and worse over time. For something I pay a monthly fee for, it should be more reliable. To have it constantly cut out or go to "troubleshooting" view is really frustrating, especially when you want to ensure your child is okay. Cmon Nanit, do better. It's now April and this has not gotten better. Almost every night now, the video stops and I'm presented with the Network Connection screen. We have 2G fiber and the nanit is connected to the same wifi as our phones. FIX IT
2 people found this review helpful
9ae16a6ff2c4849ca06d9fab54893f04a1f0bf57We are sorry you are experiencing these issues. Our support team will be happy to investigate this and work on a resolution. Please contact them at 1-866-696-2648 or help@nanit.com.

Kimberly Orzel
I love the app features. what I don't love is today is the 2nd time in a wk that my app has disconnected from my network. I firmly believe that it is an app problem & NOT my network bc when I look at what is connected to my wifi, the camera shows up. I had no wifi issues where it shut off or anything. so there is a bug in the nanit software and they need to fix it. bc it's honestly a cussword that I pay for the milestones premium sub and I lose out on video and features bc your app screws up.
2 people found this review helpful
9ae16a6ff2c4849ca06d9fab54893f04a1f0bf57We are sorry you are experiencing these issues. Our support team will be happy to investigate this and work on a resolution. Please contact them at 1-866-696-2648 or help@nanit.com.

Dalton Tallent
feed consistently cuts out overnight and doesn't start up again. mine and my wife's phones. makes it's use of a baby monitor pretty useless. all of my other wifi items work great on my network. nanit consistently has issues, and it's consistently gotten worse. I dont recommend. it's expensive, the subscription is expensive. go get a camera with a local storage. go get a cheap sound monitor. dont get this though because you'll wake up with your kids screaming wondering why the monitor didn't work
2 people found this review helpful
9ae16a6ff2c4849ca06d9fab54893f04a1f0bf57We are sorry you are experiencing these issues. Our support team will be happy to investigate this and work on a resolution. Please contact them at 1-866-696-2648 or help@nanit.com.