
Samir Shah
While the app is useful for ordering ahead and customizing your order, the app has a very serious flaw. I am vegetarian and under my favorites I have saved different menu options that are customized to be vegetarian. However, when I add a favorite item (e.g. Chalupa) to an order, it somehow drops the beans swapped for beef option. I received the wrong order more than once and I realized afterwards that it'sneither my fault nor the restaurant that prepared my order. Please fix this!
15 people found this review helpful
Taco Bell Mobile
20 April 2025
We apologize for any issues you're currently running into with our loyalty features. Please reach out to Rewards@tacobell.com for help.

Sebastian Kurzyna
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It doesn't really tell you where you ordering from while placing the order, and it doesn't auto-update to nearest location. I tried to cancel immediately after and it didn't let me. Tried calling, they couldn't cancel. This thing is a mess and ruins the entire experience. Also, there literally isn't any part of the app meant to troubleshoot anything. No help section. Guess I don't matter as a customer.
309 people found this review helpful
Taco Bell Mobile
17 February 2025
We’re sorry to hear you’re having issues with our app. Please reach out to our team at DigitalSupport@tacobell.com, and we’ll gladly look into this.

Tristan Ray
Never works correctly. Can get all the way through ordering go to checkout and it messes up in any number of ways. Whereas using the web page ordering works just fine other than the lack of options on the web page. Such as removing ice from drinks within a combo meal isn't an option, but is on the app only issue is the app never works. It crashes, fails to load, reloads old orders. It's a mess. Yes it's up to date. No that doesn't help it work any better
219 people found this review helpful
Taco Bell Mobile
12 February 2025
This doesn't seem right. We want to take a closer look at this for you. Please send a note to DigitalSupport@tacobell.com so we can connect.