
Joshua S
App terrible, works about 5% of time. Multiple users, all have same issue. App doesn't load ('connecting') and when it does, random success actually viewing anything. Never works when we need/want it to (like when away from home) works best when we don't want (sends thousands of false alarms of nothing, rarely get notifications of real event activity.) Impossible to get settings right. When trying to adjust settings, app disconnects before anything can be saved. This is truly garbage.
3 people found this review helpful
LOREX TECHNOLOGY INC.
19 February 2025
We are sorry to hear about your experience with the app. We are constantly working to improve the functionality and reliability of our app. We would be happy to assist you in troubleshooting any issues you are experiencing. Please contact our customer support team for further assistance.

Bernice Leotti-Powers
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5/5/2023 App stopped working again, can't view, another 2 hour trip to check system to find out nothing wrong. System is recording. This App is so frustrating. Useless no matter how good cameras are was an App problem. This is a useless system if your App never works again, can't view, 6/4/23 can watch live video but now can't view notifications, all day, which is why I bought this system, unbelievable!!!! It's now 10/10/24. Getting notifications again but can't view them. Now whole app is down
11 people found this review helpful
LOREX TECHNOLOGY INC.
04 June 2023
Hi Bernice Leotti-Powers, We apologize for your experience and we would be happy to hear from you to provide more support. At your earliest convenience, please contact our team at: 1(888) 425 6739. We sincerely apologize again. Thank you!

A Google user
This app only seems to work when I'm at home and my phone is connected to the same wi-fi network. If I don't have my phone's wi-fi on, it won't connect. As soon as I turn on the phone's wi-fi, ta-dah! Connects to the device just fine but live feed won't load. The whole point of this app for me is to see what's going on when I'm NOT home. Might as well delete the app. 😑
8 people found this review helpful