
David Sameh
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The app is really slow, every button at least takes 2-3 minutes to respond, just superrrr slow, also even some other stuff takes way too much to load, like UI, please fix, also maybe change the UI into something more cartoonish and more satisfying to the eye. Anyways, the bank itself is good and it supports many good features, but the app is just bad, if you update it it's gonna be 5 stars!!
12 people found this review helpful
Dear David ,
We’re sorry to hear about the issue you’ve encountered and regret the inconvenience. For further assistance, please connect with our 24/7 Support team via the Mashreq App’s Chatbot.
Regards

Marwan
It's all amazing except for the customer service, the customer service is just pure trash even the mashreq bot in the app never connects me to a human, I'm just never able to take to a human unless I file a complaint and then they call me after 1 business day
4 people found this review helpful
Dear Customer,
We’re sorry to hear about the issue you’ve encountered. For further assistance, please connect with our 24/7 Support team via the Mashreq App’s Chatbot. Alternatively you may reach out through our Mashreq Online Contact Us page under Mobile and Online Banking: https://www.mashreq.com/en/egypt/help-and-support/complaints/
Regards

Samira El Qadi
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اسوء بنك علشان توصل لحد من خدمه العملاء مفيش اي تواصل التحويلات اللي بتوصل لحظي مش بتوصل ومش عارف اوصل لاي حد كلها رسائل مسجله منصحش اي حد بالتعامل معاهم The worst bank In order to reach someone from customer service, there is no contact Transfers that arrive instantly do not arrive And I don't know how to reach anyone They are all recorded messages I do not advise anyone to deal with them
35 people found this review helpful
عميلنا العزيز، نأسف للتسبب بأي إزعاج لحضرتك. لمساعدتك بشكل أفضل، يرجى التواصل مع فريق الدعم المتاح طيلة أيام الأسبوع وعلى مدار الساعة عبر "مساعد المشرق الذكي" على تطبيق Mashreq Egypt. يمكنك أيضاً التواصل معنا من خلال صفحة "اتصل بنا" على موقعنا الإلكتروني https://www.mashreq.com/en/egypt/help-and-support/complaints/ تحياتنا