Hello! We're sorry to hear about this situation and do our best to eliminate all the technical matters in the game. If your question is not resolved, please contact us again at the "Support" section in the game. We are doing our best to assist our players whenever possible.
Hi there! Would you mind contacting us through the app so our Customer Support agents could identify your user account? They can also take a better look at the issue as well. To get in touch with Customer Support, please use the in-game setting button. Thanks a lot!