Hi 盧小慧. We'd be happy to help figure out what's going on, could you please reach out with a bit more information and screenshots so that we can look into this with you. https://help.airdroid.com/hc/requests/new
Hi 04藍林約. We're sorry to hear you're having trouble. We'd love to help. Could you please reach out with a bit more information and a screenshot so that we can look into this with you? https://help.airdroid.com/hc/requests/new