
Naga Serpentis_b
I've had this app for a while with AT&t and so far it has done a good job at backing up my photos and videos at the same resolution and quality with the correct time and dates of when certain photos and videos were taken and downloaded and such. However, unfortunately I will no longer be using this application because it has proven to be quite the opposite of what I want. It's buggy and the crashes often, it doesn't download everything I specifically select. Sometimes crashes halfway through.

Raymond Kozelka
I like this app a lot. It has a lot of neat features and I love the idea of infinite storage. My only issue with this app is there there is no website online for me to access my backed up photos. If you back up photos from any phone, there needs to be some sort of online access to get access to my photos. I shouldn't have to have a phone with att photo storage loaded up to be able to access my pictures, att photo storage should be accessible from any browser. great app, needs more accessibility.
6 people found this review helpful
AT&T Services, Inc.
February 25, 2025
We are sincerely sorry to hear about this. Please contact us at https://www.asurion.com/appsupport/. We will be happy to assist!

Wyndy Goforth (Goforth Gardens)
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Update: 12/24 I reset the data and the cache. Works fine now! This app used to work great! All of a sudden it stopped backing up on its own. It will not let me do a manual backup either. It says the last backup was in September. I cannot even click into a different screen without it closing itself out. I am giving 3⭐ because it used to work great. Otherwise, based on it's current condition, I would rate 1⭐. Help!? Fix ASAP please!!
36 people found this review helpful
AT&T Services, Inc.
December 12, 2024
Hi, have you tried the latest update? It seems to fix the issue for many of our users. If it doesn't work for you, could you contact us at https://www.asurion.com/appsupport so that we can work together to figure it out?