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I tried to report lost item, but the form does not allow me enter 'region' and 'airport' info. ---- update added below ---- it seems that the symptom happens occationally. when I tried first time, the drop down list of 'arrival airport' or 'region' showed nothing. on later try - after post this original comment -, it showed the list as expected. I tested more times, but still it happens on few of them.
3 people found this review helpful
KOREAN AIR LINES.CO., LTD.
December 2, 2024
Thank you for reaching out to us and we apologize for the inconvenience. We are trying to investigate the issue, but we are unable to identify your case. Could you please email additional details (user ID, screenshots) to appmaster@koreanair.com? Thank you again.

Alex Friedberg
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It works but it's basically the same as the website and doesn't support Google wallet for some crazy bizarre reason. If you import the "export" photo into Wallet it will recognize it as a boarding pass but will remove the pre-check logo. Which we all know is incredibly important to TSA agents. Edit: I will accept the explanation given as a sufficient excuse. "Officially" Korea doesn't have Google wallet yet, still annoying though.
14 people found this review helpful
KOREAN AIR LINES.CO., LTD.
April 18, 2024
Thank you for using our app. Google wallet is currently not available in Korea and Korean Air boarding pass in Google wallet is not in service officially. Therefore, even if the image import feature somehow works, we recommend using live boarding passes in Korean Air My app instead. We appreciate your understanding.

Monty Miedreich
I regularly fly with Korean Air so the app is very useful. However, I also receive promotional messages that are always in Korean language and cannot be translated on my device. Please either provide translated message or do not send.
1 person found this review helpful
KOREAN AIR LINES.CO., LTD.
November 12, 2024
Thank you for reaching out to us and we apologize for the inconvenience. We are trying to investigate the issue, but we are unable to identify your case. KE monitoring system confirms that the messages were properly transmitted in English. Could you please email additional details (user ID, screenshots) to appmaster@koreanair.com? Thank you again.