El Pollo Loco - Loco Rewards
3.5star
12.7K reviews
1M+
Downloads
Everyone
info
About this app
I hate free food (said no one, ever). Join the Familia to enjoy personalized offers, birthday rewards, and exclusive access to content, experiences, and new menu items at El Pollo Loco. With the app, you'll earn points with every qualified food and beverage purchase to redeem for free food - all while climbing up our Loco Tiers. Start as a Pollito and work your way up to a Pollo Loco!
Use the El Pollo Loco app to conveniently order from the menu, save your favorites, pay in advance, request delivery, order catering, view tier status, and earn and redeem points for free food. Place an online order and either skip the line when you pick up, or order delivery direct to your door.
Use the El Pollo Loco app to conveniently order from the menu, save your favorites, pay in advance, request delivery, order catering, view tier status, and earn and redeem points for free food. Place an online order and either skip the line when you pick up, or order delivery direct to your door.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
3.5
12.4K reviews
Bryan Dominguez
- Flag inappropriate
December 24, 2024
As for the app and systems, it works well except for the lack of being able to type a short note or request extra/no/lite onions, and certain other options, so I'm unable to actually use it for the orders I require them. This goes for the in-store self-service touch screens at some stores too since it's the same system. I am forced to seek personal help for those orders.
6 people found this review helpful
Jene Browning
- Flag inappropriate
December 31, 2024
Using their coupon or rewards is such a royal pain because absolutely every time I go to use one it will tell me to add the item to the cart even if that item is supposed to be " any " item!!! Absolutely infuriating to use an app after decades of watching programmers improve things and we are still dealing with BS bugs with their own coupons. There are so many times that I have forfeited using a coupon because I would rather save time on my order than to wait and figure out how to get my coupon!
9 people found this review helpful
Adam Boe
- Flag inappropriate
December 22, 2024
I was excited about the free burrito offer for joining, but then it wouldn't work in the app or in the store. The "exclusives" and "new" items were all regular menu items and, it's a little nitpicky, but the fact that you can't see the prices of things until you click on them is annoying.
20 people found this review helpful
What’s new
We’re fine-tuning our grills and adding new ingredients to bring you an even better experience! This release includes minor bug fixes and background updates. Update now to savor every moment with even greater convenience and peace of mind!
App support
About the developer
El Pollo Loco, Inc.
customerexperience@elpolloloco.com
3535 Harbor Blvd Ste 100
Costa Mesa, CA 92626-1494
United States
+1 714-406-5207
