
Rey Ekola
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Update: working in most aspects! However it is still bugging out on wait-lists and cancellations. Currently it seems if I get taken off a wait-list instead of turning orange like the classes I'm in, it says wait-list "null" and stays blue (I just check Mindbody to see if I'm off and scheduled). Cancellations, regardless of when I cancel are showing errors, so currently using a third party app to rectify/schedule. I think once all is smooth it'll be a great update!
3 people found this review helpful
Ultimate Fitness Group
October 15, 2024
Thanks for updating your review. The issues with cancelling waitlisted classes have been resolved, and the issues with waitlist indicators will be resolved soon. Thank you for your patience.

Stephanie
The new app update is awful. If you are on the waitlist for a class, and you make it into a class, the app will still show you on the waitlist, even though you receive an email saying you are off the waitlist. Then you have classes disappearing after you sign up for them. It is the weirdest thing. This latest app update is awful and corporate fixed something that wasn't broken. Shame.
10 people found this review helpful
Ultimate Fitness Group
October 15, 2024
Thanks for the review. We are working to resolve remaining issues with waitlist indicators and we appreciate your patience.

Avi B
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Update: Developer responded and ACK'd the issue but a tad condescending. A lot of Android users are experiencing this. Not a small number....but I digress. Poor experience. I've reported the issues multiple times to my club and no one does anything about it. Anytime I come off the waitlist I get an email that I'm in the class. BUT the app fails to update and still indicates I'm on the waitlist. If I go to activity - it also says I'm registered in the class. ..
1 person found this review helpful
Ultimate Fitness Group
January 6, 2025
Thanks for the review. We are aware of this issue that's affecting a small number of users, and are working to get it corrected. If you would like to be notified of the status, please open a support ticket through the app and our team will keep you up to date.