PetSmart

3.4
25.8K reviews
1M+
Downloads
Content rating
Everyone
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About this app

At PetSmart, we know being a pet parent is one of life’s most rewarding experiences. It also raises many questions! So, we’ve built our app to be a valued resource for every step of your journey as a pet parent. You’ll find helpful articles, products, services bookings and can shop for all your pet needs in one place.

• With in-app shopping, you can get all your pet essentials in one place. In a rush? Get your order in 1 hour with buy online pick up in store.
• Sign up for our Treats loyalty program. You’ll earn points every time your shop & you can manage your account through the app.
• Get your pet looking fresh with in-app salon booking, appointment management & easy rebooking
• Check Doggie Day Camp availability
• Make & manage PetsHotel reservations
• Tailor the app experience to your entire pet family with personalized offers & content
With a store locator, helpful resources, in-app shopping, services bookings, informative articles & videos, the PetSmart App is a great resource for a great life with your best friend!
Updated on
Apr 10, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 4 others
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.4
25.7K reviews
Tanea Vasey
April 21, 2025
What happened? I used to love this app. I haven't been able to place an order for almost 2 months. When I get to check-out, it tells me "can't process payment" It doesn't matter what card I use. I've even uninstalled and reinstalled the app, still have the same issue. The app offers promos that you don't get when you shop in person. the points/promos are the only reason I shop at PetSmart. If I can't use those there is no point shopping here because they're more expensive than quite a few places
8 people found this review helpful
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Jenn W
February 24, 2025
Extremely Glitchy and Slow! PROS: The app doesn't require minimum quantities when ordering for delivery (the website does), and they carry Exquisicat litter. CONS: The app is frustratingly slow and there are glitches galore! Unknown errors, missing pages, terrible 'search' capabilities, outright crashes... And checkout is a mess! Often, certain payment options don't work, and sometimes none of them work, so you can't complete your transaction at all!
55 people found this review helpful
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Toni Kintzer
March 19, 2025
Unusable. I used to be able to schedule and pay for grooming services on the app. If I try to schedule anything, it just keeps removing the time I've selected but nothing is booked. When I try to pay, it just keeps taking me back to the service total, as if I didn't click anything at all. The app hasn't worked properly for well over a year.
44 people found this review helpful
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