
Ken LaVoie
Very buggy, takes a long time to load, very un intuitive interface and every time I open the app it tells me my information is out of date and prompts me to update. When I try, it just spins and spins until I shut it down and start over again. It's just a very mediocre app. It's very clear not much effort was put into its creation or maintenance.
6 people found this review helpful

Stew S
Subscribed and immediately regretted it after discovering that LA airport, one of the busiest, has no lounge. The app was no help in that discovery. Ads clutter the interface. Why try to sell me more stuff when I already bought priority? Airport maps are difficult to use on a phone. Redesign the thing. Main reasons for the app is to find a lounge and and validate membership. Don't care about workspaces and car rentals. I will attempt to cancel and get my money back. I don't hold much hope.
41 people found this review helpful

Jarrod Meador
Frustrating. When I needed to use the app it failed completely. First it asked for my password. I had it saved and now it's no longer logged. Stellar.. then it said my new card was expired. Not true. I had my card to get into the lounge (staff was great). Tried logging into app while in lounge and it froze. Restarted a few times with same result. Useless does not begin to cover my current thoughts. Glad I brought the hard plastic to thicken my wallet.
33 people found this review helpful
Priority Pass
February 29, 2024
We're sorry to hear about your frustrating experience. Our team is working to improve the app's functionality and ensure a smoother user experience in the future. Thank you for sharing your feedback. -Ali