Easy Line Remote

4.3
3.36K reviews
100K+
Downloads
Content rating
Everyone
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About this app

The new Easy Line Remote comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. Easy Line Remote provides you access to enhanced hearing controls and personalization options for your hearing aid(s) in addition to tracking your health data*.

The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble).

The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment)

Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*.

* Available on KS 10.0 and Brio 5

Finally, Easy Line Remote allows for configuration of Touch Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories.

Hearing aid compatibility:
- KS 10.0
- KS 9.0
- KS 9.0 T
- Brio 5
- Brio 4
- Brio 3
- Phonak CROS™ P (KS 10.0)
- Sennheiser Sonite R

Device compatibility:

Google Mobile Services (GMS) certified Android devices supporting Bluetooth 4.2 and Android OS 7.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required.
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://ks10userportal.com/compatibility-checker/

Please find the Instruction for Use on https://www.phonak.com/ELR/userguide-link/en.

Android™ is a trademark of Google, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.

Always seek the advice of a doctor in addition to using this app and before making any medical decisions.

The app is only available in countries where the compatible hearing instruments have received official approval for distribution.

Easy Line Remote supports integration with Apple Health when connected to a compatible hearing aid such as Phonak Audéo Fit.
Updated on
Feb 27, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Health and fitness and 2 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.3
3.25K reviews
John Sparks
April 12, 2025
I've found this app to be pretty useless. i've attempted to use it multiple times and each time I struggle to get it connected. i'm technically savvy, but I find this app really a struggle to use. super frustrating! Just to be clear, I have done all of the suggested fixes, such as restarting my phone, reconnecting the bluetooth, uninstalling and reinstalling the app, etc. And the customer support is only one phone call away . . . in switzerland!
1 person found this review helpful
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Sonova AG
April 15, 2025
We apologize for any problems you experienced with out app. For assistance and troubleshooting resources, please visit our website: https://ks10userportal.com. You can also find there a form to contact us in case you are unable to find the answer to your questions.
Rod Rodgers
April 7, 2025
Update 4*: I tried several Phonak apps (believe they are all by Sonova) without success. Various support options were unsuccesful until a support rep from Sonova/ Phonak added 4 steps as a starting point fix, a "Soft Reboot" along with uninstalling the app and restarting the mobile phone. Suggest deleting app storage and cache before the uninstall. Original 1*: The 7.0x version will not connect with my new Android mobile phone. A friend is also having this issue with this app version on iOS.
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Sonova AG
April 8, 2025
Thank you for sharing your experience and the helpful steps that worked for you. A soft reboot combined with clearing the app's storage and cache before uninstalling can indeed help resolve many connection or performance issues. We’re glad you were able to find a solution with support—your input may also help others facing similar challenges.
David Krug
December 15, 2024
Update resulted in the loss of at least one of my programs. Keeps switching from controlling both hearing aids to adjusting them individually. Lost statistics info. Appears to be adding stuff such as a "step counter" that is not even remotely connected to the use of hearing aids. App worked just fine before and the latest version is NOT acceptable. Update 12 14 2024 App has completely trashed access to my hearing aids. 3rd time. App will not allow any access to my hearing aids. -10 stars
52 people found this review helpful
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Sonova AG
October 25, 2022
We sincerely apologize for the troubles you've had with the app. For any help and support please visit our website: https://ks10userportal.com/app/ or contact us directly: easyline-app@sonova.com. We will look into it!

What’s new

New hearing aids supported:
• Phonak Terra™+

New and improved functions:
• Simplified navigation and controls
• Remote Support video and audio improvements

Thank you for using Easy Line Remote!