Southwest Airlines: Travel App

Contains ads
4.6
165K reviews
10M+
Downloads
Content rating
Everyone
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About this app

The Southwest® app allows you to seamlessly book a flight, hotel, car, cruise, or vacation. Quickly secure your next trip, check-in, change or cancel flights, and add extras like EarlyBird Check-In® or Upgraded Boarding. The Southwest app helps you access your gate information, boarding position, flight status, and more from the My Trips tab. Enjoy a seamless travel experience from reserving a hotel to booking last-minute flights.

Download the Southwest app today to book your next flight or hotel.

SOUTHWEST APP FEATURES:

BOOK A FLIGHT & SECURE A HOTEL
- Travel with ease as you search, book, and manage your flight in one place
- View your gate information, boarding position, flight status, and more in the My Trips tab
- Book a hotel and manage reservations in just a few taps
- Redeem your Rapid Rewards® points1 for your hotel stays

1All Rapid Rewards® rules and regulations apply and can be found at Southwest.com/rrterms.

BOARDING PASS ON THE GO
- Mobile boarding passes for all Passengers on your trip 24 hours in advance
- Flight Number, Confirmation Number, Boarding Time, Tier Status, and TSA PreCheck® details found in one place
- Save your Mobile Boarding Passes to Google Wallet for convenience

MORE WAYS TO PAY FOR YOUR FLIGHT
- Choose from multiple payment methods, including PayPal®, Flex Pay, credit/debit cards, and Southwest LUV Vouchers®
- Easily apply unused flight credits and gift cards when booking or changing your flight. You can find available credits in ‘My Account’ under the ‘Travel Funds’ section.

ACCESS INFLIGHT INFORMATION
Use the app to take you to our Inflight Entertainment Portal2, where you can watch free live TV3, listen to free music from iHeartRadio3, access free on-demand TV episodes, and view free movies.

2Available only on WiFi-enabled aircraft. Limited time offer. Where available.
3Due to licensing restrictions, on WiFi-enabled international flights, free live TV and iHeartRadio may not be available for the full duration of the flight.

LIVE CHAT SUPPORT
Contact our Customer Representatives over Live Chat through our Help Center found in the More tab


AIRPORT PICKUP AND DROP-OFF
Thanks to our partnership with Lyft®, you can now use the app to help you request a Lyft®! You’ll know key information like estimated time of arrival and estimated price before booking. More of a rental car person? You can do that in the app, too.


EARN RAPID REWARDS POINTS WHEN YOU TRAVEL
Sign up for Rapid Rewards and earn points on your flights. Did you forget to add your Rapid Rewards number during booking? – No worries, add it after booking your flight and earn points1.


Book a flight, schedule pickups and drop offs, enjoy fast and easy hotel booking, and embrace last-minute flights for your next spontaneous vacation - all with Southwest.
Updated on
Apr 25, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 6 others
This app may collect these data types
Personal info, Financial info and 5 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.6
160K reviews
Mark Martell
March 24, 2025
My work booked a flight for me, but I cannot get the flight to show up on my app. I assume because I have a personal account for the app that was not used when my work purchased the flight. When I log into the app it shows "no trips." I have to remember and enter my reservation number through the app to look up my flight status. Even then, the app seems very buggy. It does not look like the flight status is being updated. Google told me about my delay and I never received a notice from SW.
10 people found this review helpful
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Southwest Airlines
March 28, 2025
Thanks for the detailed feedback—we’re sorry for the trouble! 💙 To see your trip in the app, be sure your Rapid Rewards number is added and you’re signed in. In app settings, you can also enable notifications for updates. Need help? Reach us at https://support.southwest.com/helpcenter/s/email-us. ✈️
Jake Nuno
February 20, 2025
NEW Review: Brand new App and still SAME ISSUES. Old Review: Takes way too many taps to get to boarding pass, then bugs out and tells you to check in again, every time I use the app. App does not update current flight status, does not update delays, and does not give notifications. Seems to be either buggy, or not very well designed. I have updated to the latest updates multiple times, still no fix. I have to get my flight delay updates from Google, not a good look for the Southwest app.
68 people found this review helpful
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Southwest Airlines
March 3, 2025
Hi Jake, We appreciate your feedback and understand your frustration. Our team is actively working to improve the app experience. If issues persist, please share more details at https://support.southwest.com/helpcenter/s/email-us. Your insights help us refine the app, and we truly appreciate you flying with us! ❤️
Bart Klein
April 11, 2025
1st, thank you for finally letting me pay with money AND points. now,PLEASE ACTUALLY SAVE MY FREQUENT TRAVEL COMPANIONS! why give the option of it doesn't ever save it? also, save my KTN number... and my GENDER! random error kicks you out and resets everything when you try to split screen which I have to do manually input travel voucher since the field doesn't allow pasting?!?! also if YOU gave me the voucher as a series of 4 sets of 4 numbers why does the system want it as one 16 digit number?
145 people found this review helpful
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Southwest Airlines
April 12, 2025
Thanks for the detailed feedback. We're glad you’re enjoying the points + money option! We’re sorry for the issues with saving info and voucher entry. I will include this detailed feedback in this week's report to Leaders. We are listening to this type of experience so we can improve! Thanks again, Arlene M ✈️

What’s new

We’ve updated our app with a fresh look and feel, optimized our navigation, and introduced a new enhanced day of travel experience.

App support

Phone number
+18004359792
About the developer
Southwest Airlines Co.
southwest.comandroidgooglesupport-dg@wnco.com
2702 Love Field Dr Dallas, TX 75235 United States
+1 214-792-1947

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