4.3
32.2K reviews
1M+
Downloads
Content rating
Everyone
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

The JAL app is now available for all flights and for both JMB and non-JMB members. Please download the JAL app to make reservations and purchases for all flights.

<Main functions>
1.Home screen
Display of reservation
Reservations for flights will be displayed on the home screen.
*Flight status will be displayed for flights up to the next day.

Information of JMB member is displayed (when logged in).

2.Reservations
You can make reservations for all flights.

3.Timeline
By tapping the flight information on the home screen or My Booking, you can view more detailed information about your itinerary in chronological order according to your reservation and flight status.
The display will automatically change according to the time and number of days until departure.

4.Flight Status
You can check the flight status by route or flight number.
For international flights, you can search for two days before or after.

5.Notification of flight status and reminder of reserved flights
You can receive notifications of delays and cancellations, as well as reminders for flights that are less than 24 hours away from departure.
If you have not updated the latest information in the app, or if you are using the app in an environment where the network is not connected for a long time, you may not receive
Updated on
Apr 10, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, App info and performance, and Device or other IDs
This app may collect these data types
App activity
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.3
31.2K reviews
Diana N
February 28, 2025
More like 3.5 stars. It's definitely better than the ANA app in terms of user ability and getting to the correct web page. I just wished it provided some more relevant info like which terminal to go to. In addition, I also had a problem having my boarding pass QR code generated (similar issue with ANA app), so I strongly recommend everyone screenshot their's just in case.
3 people found this review helpful
Did you find this helpful?
Victor Ude
April 24, 2025
Update: "net::ERR_HTTP2_PROTOCOL_ERROR" while attempting to book tickets. This is a problem. (Old) The app is slightly better than their website but that's not really saying much. Overall, there are some glaring technical issues which prevent quickly completing tasks. The UI is not particularly modern. In flight access to services seems to work well enough but the experience was challenging enough that I did not choose to purchase wifi for the long overseas flight.
1 person found this review helpful
Did you find this helpful?
Downtime Productions
April 1, 2025
JAL is a backwards airline. Their website/app do not function properly. Tried to sign up online for JAL rewards, but the website does't work. I called customer service, but no one speaks English. I found an unlisted # for an office in Los Angeles. They had to manually enroll me because the website has bugs. My flights do not show up on the JAL app! To see your flights, you have log out of the app and search by confirmation number!!!! What a joke!!! JAL needs to modernize its software.
Did you find this helpful?

What’s new

Thank you very much for using the JAL app.
***Ver5.3.69***
・Minor fixes.
***Ver5.3.67***
・Minor fixes.
***Ver5.3.66***
・You can now special international inflight meals as well as advance reservations using our JAL app.
***Ver5.3.64***
・The JAL app now informs you of the results of whether you are assigned a seat for an airport standby or a departure date upgrade on a domestic flight.

App support

About the developer
JAPAN AIRLINES CO., LTD.
japan.airlines.official@gmail.com
2-4-11, HIGASHISHINAGAWA NOMURAFUDOSANTENNOZU BLDG. SHINAGAWA-KU, 東京都 140-0002 Japan
+81 3-5460-3971

Similar apps